Third Vector Terms

These terms cover everything Third Vector sells:

• the Third Vector Platform (section 3);
• Applied AI Services, in which we build with you or for you (section 4); and
• Academy Programmes (section 5).

Sections 6 to 15 apply to all of them. Your Order Form, SOW, booking confirmation, invitation or checkout receipt shows what you bought or were given access to.

We sell only to businesses. By buying, you confirm that you act for a business, including one you are starting.

For a purchase under an Order Form, the Order Form, the SOW (where there is one) and these terms together form the agreement. If they conflict, the Order Form prevails over the SOW, and the SOW over these terms. The exception is sections 8 to 15: they prevail over the SOW, and only an Order Form that names the section it changes can vary them.

The Platform lets you run Skills on one or more AI models and compare the results, keep Gold Sets and test new versions of a Skill against them, and record feedback on outputs so it can be used to improve the Skill. It is in early access: we give access by invitation or under an Order Form, which states any fee, usage limits and the models available.

You may use the Platform for your Organisation’s internal business purposes. You are responsible for the Skills, inputs and Gold Sets you put into it, for having the right to use them, and for what your users do on it. You may not resell or share access outside your Organisation, use the Platform to build or train a competing product, or try to reach other clients’ data.

When the Platform runs a Skill, it sends your inputs to the AI models you choose, through the providers on our published list of sub-processors (section 10.3). Results differ between models and between runs, which is what the Platform measures. We do not promise any particular result from any model (section 11.1).

While the Platform is in early access, its features and the models it offers may change, and we give no availability commitment or service level unless the Order Form says so. We may suspend access where needed to protect the Platform or other clients, and tell you promptly why. Either party may end your access by written notice, and section 10.3 governs what happens to your Client Content.

In Applied AI Services we capture your own playbooks, methods or processes as working AI skills, build Skills for you from patterns we have built before, connect them to your systems, or build to your requirements. A Skill Sprint is one example. The scope, deliverables, acceptance criteria, responsibilities and timeline are in an SOW.

Applied AI Services are priced as a fixed price, a monthly retainer, or time and materials, and invoiced as the Order Form or SOW sets out. Unused retainer time does not carry forward, an estimate is not a cap unless the Order Form says so, and pre-agreed expenses are charged at cost. Payment falls due on the invoice terms whether or not acceptance under section 4.4 is complete.

A change to the scope, deliverables or timeline takes effect only when both parties agree it in writing; email is enough. We need not start work outside the agreed scope before a change is agreed.

A deliverable is accepted five business days after delivery unless you notify material issues in writing within that time, in which case we fix them and redeliver once. Acceptance criteria in the SOW prevail over this section. A material issue is remedied by redelivery, never by withholding payment. Applied AI Services are services, not an outcome (section 12).

You may end a fixed-price SOW early by written notice. Work done up to then is charged at the SOW’s rates or, where the SOW states none, pro rata to the deliverables and sessions delivered, up to the fixed price, and fees already invoiced are not refunded. Either party may end a retainer with 30 days’ written notice, subject to any minimum term in the Order Form, or time-and-materials work at any time by written notice, and time spent up to the end remains payable. Ending for cause is covered in section 7.

Academy Programmes are live, instructor-led training in which participants build working AI systems, skills and workflows on their own stack, online or on site. A programme is bought in one of three ways:

• online, per participant, for a published programme such as Build & Run;
• as a private programme for your team (section 5.3); or
• as a named part of Applied AI Services, in which case section 4 governs its fees, scheduling and ending, and sections 5.4 and 5.5 do not apply.

Online bookings are paid at checkout. Private programmes are invoiced as the Order Form or booking confirmation sets out.

A private programme is delivered to your own participants. The Order Form or booking confirmation states the programme, the number of participants included, any fee per additional participant and the maximum group size. For on-site sessions you provide the room and a working setup for each participant, and pre-agreed travel costs are charged at cost. You may replace a named participant at any time before the programme starts.

You may move a booked session at no charge up to 48 hours before it starts, unless the Order Form sets a longer period. A session you cancel or move later than that, or miss, counts as delivered, except the first session of a programme covered by section 5.5. A participant who misses a session of a group programme may join the same session in a later group, where one runs. If a group does not reach its minimum size, or we need to move a session, we give reasonable notice and offer new dates; if they do not suit you, we refund the sessions not held.

The guarantee applies to programmes bought online, and to private programmes unless the Order Form says otherwise. After the first session, you may end the programme by written notice before the second session, and we refund the fee in full, including any VAT. No reason is needed, and you keep what you built. A programme cancelled before the first session is also refunded in full. Once the second session has been held, the programme is delivered and the fee is not refundable. Notice to help@thirdvector.io is enough, and we refund to the original payment method within 14 days.

You make sure your participants follow these terms. Where a third party (a Sponsor), such as a fund or accelerator, pays for places for participants from other businesses, each participant’s business accepts these terms when the participant registers, and receives the rights in section 5.7 for its own internal use. The Sponsor is the Client for fees, cancellation and refunds only, and receives no rights in the participants’ work.

Everything a participant builds on their own stack during a programme, including systems, Custom Skills, workflows, code and the written playbook of their setup, is Client Content and belongs to the participant’s business: you, or for a sponsored place, the participant’s own business (sections 5.6 and 8). Programme Materials remain ours, and are licensed for that business’s internal use, in the version delivered, on the terms of section 8.8. Attending a programme gives no right to teach it to others (section 8.8).

You provide and pay for your own accounts on the tools a programme uses, such as Claude, GitHub, Vercel or Notion, on their providers’ terms. We are not responsible for those tools, or for systems you run in production after a programme. We process participants’ contact, booking and intake details as controller under our Privacy Policy. In live sessions the instructor sees what a participant shares on screen, and keeps only the notes needed to deliver the programme. Sessions are recorded only with the consent of everyone present. In group programmes participants see each other’s work, so do not show anything you would not share with the group.

A certificate or statement of completion confirms participation and what the participant built. It is not an accredited qualification, and does not in itself evidence compliance with any legal requirement, including AI-literacy obligations under the EU AI Act.

Fees are as stated in the Order Form, SOW, booking confirmation or at checkout, in euros and excluding VAT. VAT is added where it applies.

Invoices are payable within 7 calendar days of the invoice date. Online purchases are paid at checkout.

Overdue amounts carry statutory commercial interest under article 6:119a of the Dutch Civil Code, from the due date until paid. If an amount stays unpaid more than 14 days after its due date, we may suspend delivery on 5 days’ written notice until it is paid. Suspension does not extend a scheduled period, does not count as a delay caused by us, and does not suspend your payment obligations. You reimburse our reasonable costs of collection, including legal fees, to the extent the law allows.

Where the Order Form applies a founding-client or first-reference rate, it does so in exchange for the reference rights the Order Form specifies. These may include naming you as a client, using your name and logo, publishing a short quote and a co-approved case study, and arranging reference calls. Any wording that names you needs your prior approval, which you will not unreasonably withhold or delay.

Either party may end an engagement, an SOW, access to the Platform or a programme immediately by written notice if the other party:

• materially breaches these terms or the Order Form and, where the breach can be fixed, does not fix it within 14 days of written notice; or
• is declared bankrupt, is granted suspension of payments, enters a statutory debt restructuring or similar proceeding, or stops doing business.

You pay only for what was delivered, and we refund anything paid above that within 14 days:

• Applied AI Services: the time spent on time and materials, the current month on a retainer, and on a fixed price the share matching the SOW deliverables delivered;
• Platform: fees up to the end date, with prepaid fees for the period after it refunded pro rata; and
• Academy Programme: the sessions held, with sessions not held refunded.

Fees for work done and sessions held up to the end date remain due, as do any other fees accrued by then, and fees already paid or invoiced are not refunded.

Ending anything does not affect fees already due, the licences to what was delivered (section 8), or sections 8 to 15.

We own, or are licensed to grant rights in, the Third Vector Method, the Platform and the Materials, including any improvements to them developed during or arising from an engagement, a service or a programme. Every licence in these terms is a licence, not a sale or transfer. All rights not expressly granted are reserved.

You own your Client Content, including your Custom Skills, your Gold Sets and the outputs you produce. We use your Client Content only to deliver what you bought or were given access to, under sections 9 and 10.

A Custom Skill that calls, references or runs alongside something of ours remains yours, and what it calls remains ours, licensed as these terms say. Building a Skill with our tools, such as a skill creator, or running it on the Platform gives us no rights in it.

Where a Custom Skill includes parts of the Third Vector Method, such as templates, examples, patterns or judgement-gate structures, those parts remain ours. We grant you a perpetual, non-exclusive, non-transferable, non-sublicensable licence to use them as part of it, for your Organisation’s internal business purposes, on the terms of section 8.8.

What we build for you under Applied AI Services, including Custom Skills, Gold Sets, configuration and documentation, is yours, subject to section 8.4.

We may use the general knowledge, experience and know-how we gain from delivering services, programmes and the Platform, including patterns, techniques and method improvements, to improve the Third Vector Method and the Platform and to build new offerings. We do so without using or disclosing your confidential information, your source data, or the content of your Custom Skills, Gold Sets, feedback and outputs. In short: you own your Custom Skills and outputs, and we keep and improve the method.

We do not access a Custom Skill you build without us, unless you ask us to. If you use the Platform, we may collect aggregated usage data, such as which Skills run, on which models and how often, to operate, cost and price it, but never their content.

Where these terms license our Materials or parts of the Third Vector Method to you, your Organisation’s founders, directors, employees and individual contractors working within its team may use them for its internal purposes. You may not:

• resell, redistribute, sublicense, lend, rent, share or publish them, in whole or in part, outside your Organisation, or post them where others can access them;
• use them to deliver services to third parties, paid or unpaid, including facilitation, consulting, coaching or training, or bundle them into services for your clients;
• use them to build, train or distribute a competing product, template set or workshop; or
• remove Third Vector branding or notices, except in materials you produce for your own business with them.

Delivering them to others, whether or not you charge for it, needs a separate written agreement with us. Contact help@thirdvector.io to arrange one.

Each party keeps the other’s confidential information secret, uses it only for the engagement, service or programme, protects it with at least reasonable care, and returns or deletes it on request. Confidential information is any non-public information shared in connection with these terms that is marked confidential, or that a reasonable person would see as confidential, including your business information and our framework, methods and pricing.

This does not cover information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed, or must be disclosed by law or a competent authority. The obligation lasts as long as the information stays confidential, and does not limit section 8.6.

Skills we build for you run in your own environment, on the AI Provider you choose, unless you run them on the Platform (section 10.3). There, your source data, systems and inputs stay on your infrastructure, and we do not receive, host, store or process your source data. In review cycles you may choose to share specific outputs with us. We access only what you share, use it only for that review, and handle it on our own systems. Apart from the participant details in section 5.8, we do not intend to process personal data, so leave it out of anything you share with us. If processing personal data becomes necessary, our data processing agreement at thirdvector.io/dpa applies first, as the Order Form states or as we agree in writing.

Applied AI Services, including a Skill Sprint, may need you to share materials such as interview recordings, documents or exports from your systems, as the SOW lists. We use them only to deliver the SOW, keep them on systems we control with access limited to the people delivering it, including contractors, and to our directors, and process them only with the AI providers named in the SOW or on our published list of sub-processors, on terms that exclude training on them. We return or delete personal data in them within 90 days after the SOW ends, under our data processing agreement. Where you give us access to your own systems, we follow the security policies you give us in writing. Where the materials include personal data, our data processing agreement at thirdvector.io/dpa applies before you share them, and we act as your processor.

When you use the Platform, we store your Skills, inputs, outputs, Gold Sets and feedback on systems we control, and send inputs to the AI models you choose through the providers on our published list of sub-processors, on terms that exclude training on them. We use them only to provide the Platform to you. Where they include personal data, our data processing agreement applies and we act as your processor. You can export your Client Content before your access ends, and we delete it from the Platform within 90 days after it ends.

We never use your materials to train AI models or to develop other products. You remain responsible for your own use of AI tools, for complying with your AI Provider’s terms, for your obligations as a deployer of AI systems where they apply, and for the laws that apply to your data.

The Skills we build are designed to be portable, so you can run them on the AI Provider of your choice. You contract with your AI Provider directly, and its terms govern its models, availability, data handling and charges. Where we provide model access ourselves, such as on the Platform, the Order Form or invitation says so. Results can differ between models, and we do not promise equal performance on every one.

A Skill or other deliverable we build for you is delivered in the version accepted under the SOW. You may run it without limit. Later versions, improvements and tuning are included only where the SOW or the Order Form says so.

The Platform changes over time. We may add, change or withdraw its features and the models it offers, and where a change materially reduces what you use, we tell you in advance where we reasonably can.

Each Skill we build carries its own version number and changelog. A new release does not change these terms.

To the extent the law allows, our total liability arising from or in connection with an offering is limited to the fees you actually paid for it, not fees that may become payable:

• for Applied AI Services, the fees paid under that Order Form;
• for the Platform, the fees paid for it in the twelve months before the event giving rise to the claim; and
• for an Academy Programme, the fees paid for it, including by a Sponsor, which is also the cap for the Sponsor and the participants’ businesses together.

This cap also covers liability under any data processing agreement between us, unless that agreement expressly says otherwise.

We are not liable for indirect or consequential loss, including lost profits, lost data, or business decisions based on the Materials, Skills, the Platform’s outputs or comparisons, or anything built in a programme.

A claim must be brought within twelve months after the claiming party became aware, or should reasonably have become aware, of the facts giving rise to it.

Nothing in these terms limits liability that the law does not allow to be limited, including liability for intent or deliberate recklessness.

We may deliver any session or service through suitably qualified people, including employees, contractors and subcontractors. Each is bound by confidentiality obligations at least as protective as section 9, and we remain responsible for their work.

Each purchase is governed by the version of these terms in force when it was made. For access to the Platform, we may update these terms on 30 days’ written notice. If a change materially reduces your rights, you may end your access from the date the change takes effect.

For purchases under an Order Form, the Order Form, any SOW and these terms are the entire agreement on their subject, and replace earlier proposals and discussions. Amendments bind only if agreed in writing; email is enough. If a provision is invalid, the rest stays in force, and the parties replace it with a valid one as close as possible to its intent. Notices may be given by email: to us at legal@thirdvector.io, and to you at the address in the Order Form or the one used at checkout.

Neither party may assign the agreement without the other’s prior written consent. You may, however, assign it, with its licences, to a successor of your business by merger, share sale or sale of all or substantially all of your assets, on written notice to us, provided the successor is not a competitor of ours and takes on your obligations in full. We may assign it to a successor of our business on written notice.

Neither party is liable for a delay or failure, other than to pay money, caused by events beyond its reasonable control, such as natural disaster, pandemic, war, terrorism, civil unrest, government action, labour disputes, failure of third-party telecommunications or power, or cyberattack. The affected party tells the other promptly and works to limit the effect. If the event lasts more than 30 consecutive days, either party may end the affected offering by written notice, and section 7.2 applies as if you had ended it for cause.